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Terms and Conditions

Make-A-Wish Hong Kong Online Store Terms & Conditions:

  1. Once your payment has been processed, your order cannot be canceled.
  2. Upon successful placement of an order, you will receive a confirmation e-mail. If you have not received the email, please check your spam/junk mail folders first and contact us.
  3. If you opt for delivery, after processing your order and confirming your payment, we will ship the goods within the next 5 working days via S.F. Express. All local deliveries, normally take 2-3 working days. On several occasions (e.g. during public holidays or delivery to remote areas), the delivery time may take longer. If you have not received your ordered goods in 7 working days, please contact us.
  4. Images of products on this site are for reference only.  The customer shall not be entitled to return a product on the basis that it does not correspond exactly to its online image.
  5. Return Policy/ conditions– products can be returned within 7 days of receipt should they be defective, damaged during delivery, or not in accordance with the order.   No exchange can be arranged otherwise and thereafter. Returned products must be in the original packaging along with the invoice or order confirmation email. If the product has been modified or damaged, there will be no return arrangements.
  6. Walt Disney Company, Pixar, and each of their respective parent, affiliates, and subsidiaries are not responsible for the promotion, administration, or execution of the program.
  7. The descriptions of the services and products herein are based on information provided by each individual third-party supplier or manufacturer.  Make-A-Wish Hong Kong and The Walt Disney Company (including its parent, affiliates, or subsidiaries) accept no liability whatsoever in relation to such services and products, including without limitation, the quality of the products and services, the descriptions set out or any views, opinions or advice offered forgiven.  For all products and services, the third-party suppliers’ or manufacturers terms and conditions will apply and Make-A-Wish Hong Kong and The Walt Disney Company (including its parent, affiliates or subsidiaries) will not be liable directly or indirectly for any damage or loss caused by or in connection with the use of such products or services or from the third party suppliers’ or manufacturer's failure in any form to provide services and products specified.
  8. Make-A-Wish Hong Kong and The Walt Disney Company (including its parent, affiliates, or subsidiaries) shall assume no obligation or liability for any advice or information provided with products displayed on this site and shall not be responsible for any inaccuracy or misstatement of any such information.
  9. If the performance by Make-A-Wish Hong Kong of its obligation under this online store is prevented by reason of “force majeure” (which shall include prevention occasioned by fire, casualty, accident, the act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the Government of the Hong Kong Special Administrative Region or of any of its government agencies, strikes, labor disputes, shortage of labor or lack of skilled labor, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Make-A-Wish Hong Kong, Make-A-Wish Hong Kong shall be excused from such performance to the extent of such prevention.
  10. Make-A-Wish reserves the right to amend these Terms and Conditions in its sole discretion and without prior notice to customers.  The customer is reminded to review the Terms and Conditions prior to submitting any order.  Once an order is placed, the customer is deemed to have accepted the Terms and Conditions prevalent at the time.
  11. In the event of discrepancy or inconsistency between English and Chinese versions of these terms and conditions, the English version shall prevail.
  12. These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region and the customer and Make-A-Wish Hong Kong agree to submit to the jurisdiction of Hong Kong courts.
  13. Personal Data collected will be used to keep you updated about the latest news of Make-A-Wish Hong Kong's programs and events. If you do not wish to receive the information, please contact us at fundraising.makeawish.org.hk
  14. For more information, please contact us by email at fundraising@makeawish.org.hk or by phone at +852 3101 9688.